Archive for August 2011

Gratitude Works

Monday, August 29th, 2011

Showing gratitude is a powerful way to communicate. Whether you send a hand-written note, publish the do-gooder in your company magazine, or send a quick text message or e-mail to praise your colleague or client, gratitude speaks.

I notice businesses showcasing clients and colleauges in their writings and on their Web sites. For example, the Minneapolis Regional Chamber of Commerce will launch its updated Web site this fall and plans to feature individual member businesses on a regular basis. When you find a method of highlighting others that truly matches your brand you spread good communication and showcase yourself and your business in the marketplace.

What’s your favorite way to communicate gratitude?

Tip of the Day: Signature Piece

Monday, August 15th, 2011

Inspiration can lead to a good image can lead to good communication. What accessory or clothing item really says you? Let that or those items be your signature. Add them to a regular outfit to stand out or to add personality and style.

For example, today I’m wearing black trousers and a sleeveless black lightweight sweater. My signature piece = fuschia suede pumps. They speak without words and get reaction every time. Here’s to your WOW!

Guest Blog: How do you say thank you?

Tuesday, August 2nd, 2011

Gratitude is an important part of life and the backdrop of what Hillary Feder does for a living.

I was reminded the other day about the importance of balancing an equation. When helping clients deepen their connection to customers, employees, vendors, and other business partners, we often include a tangible way to thank them in the plan. Or we may elect to recognize certain achievements or congratulate them on a milestone.

The point is that we spend lots of time focusing on personal details that make a gift meaningful so the recipient is moved. In other words, there is a fine art of making a gift unforgettable.

On the other side of the equation is the recipient’s response. Knowing when and how to say thank you is an important way to acknowledge the thoughtfulness of others. Some ideas to consider:

Send a handwritten note as a personal expression of gratitude. They are less common and, therefore, more special. Always acknowledge a gift—even if it means sending a thank you note for a thank you gift. When a gift is from a group, one written thank you note is acceptable.

Avoid sending thank you expressions by e-mail. The point of a thank you note is that it is personal. E-mail has many virtues, but graciousness and formality are not among them. I welcome your thoughts and ideas.

You may share your thoughts with Hillary directly at For future Guest Blog requests e-mail